Anyone who’s witnessed a typical weekday for me will have noticed my slight addiction to Twitter, a service that simply can’t be explained and has to be experienced. But in my attempt to justify the thousands of updates I’ve posted on it, I’ll highlight a few amazing ways Twitter has helped me and those around [...]
Ford Marshall Service: Don’t let them wash your car
I’m really miffed with Ford in Cambridge. This week, I took my fab little red Ford Ka, which is about to turn one year old (7,000 miles on the clock, running like a dream) for its first yearly service. I bought it last year, got a great deal (literally, 25% off the original showroom price) [...]
Gary Vaynerchuk: Tech World 2008 = Hip Hop 1985
Gary Vaynerchuk, for those who don’t yet know him, is the guy behind, in front and all around Wine Library TV. He’s a raving looney, a totally loveable geek but most of all, a rough diamond of community relations amongst the world of overly polished marketing bullshit. He says things as they are and has [...]
Your call is important to us: Seven tips to use when dealing with customer service
We’ve all had situations where we’ve needed to call the customer service number for a product or service where either something’s gone wrong, or we’re dissatisfied with what’s happening. It’s normal for that to happen considering the amount of goods and services we consume in a year. Some products are bound to be duds sometimes. [...]
Email marketing software: The good, the bad and the downright ugly
Back when I worked in email marketing, I kept meaning to write about what it’s like to work in that field and what applications have blown my mind, or been the bane of my life. In March, I wrote an article for the Digital Web magazine about the Seven Deadly Sins of Email Marketing, but [...]
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8 Big Productivity Tools for Small Businesses
Lately, I’ve been meeting tons of great owners of small businesses with fantastic ideas, boundless enthusiasm and passion for their work. What struck me...
“Look Ma, no slides!”: The Art of Speaking Without Slides
Last night, I gave a talk at Cambridge Mobile Apps Group (yeah, it’s a mouthful, I know!) about marketing your own app with no budget. When I arrived at...
Amazon EC2 4-day downtime debacle: Keeping your users in the dark is naughty
A few days ago, Amazon’s Elastic Compute Cloud (or EC2 to you and I) had a catastrophic failure. The world kept turning, but unfortunately, the...