Tag Archives: HSBC

Your Call is Important to Us: Why customer service must improve

When I started writing this, I was waiting, seething, for someone at Hewlett Packard to pick up the phone to answer a query I had. As I waited, I had to grit and bear, listening to the second most annoying hold music I’ve ever heard. HSBC wins for the worst hold music hands down – [...]

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HSBC: International bank, local knowledge

As you know, I’m now in Austin, Texas for a week of learning, meeting and fun. Before I left, following my own tips, I called my bank to ask them to make a note to my account saying that I’m abroad and that they shouldn’t put my card on hold if they see Austin transactions. [...]

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