Tag Archives: happiness

Your Call is Important to Us: Why customer service must improve

When I started writing this, I was waiting, seething, for someone at Hewlett Packard to pick up the phone to answer a query I had. As I waited, I had to grit and bear, listening to the second most annoying hold music I’ve ever heard. HSBC wins for the worst hold music hands down – [...]

17 Comments Read more »

Happiness at Christmas is…

Yesterday, I asked fellow Twitter users what Christmas happiness was to them. I got a fun range of answers, so I thought I’d post them uncensored and as-is… sherrilynne: Happiness at Christmas is knowing there are no deadlines for two whole weeks! matthewpennell: Happiness at Christmas is a non-sequitur. davidcushman: time with your family pascalw: [...]

2 Comments Read more »

It’s the little things that make me happy

The past few weeks have been a bit surreal, with much of my life seemingly happening with the Sky+ fast forward button stuck on 12x speed. Tonight, however, I’m taking a moment to step back and appreciate how many cool little things are happening… Little Peps grows up Last week, Pepsmedia became Pepsmedia Ltd. Sure, [...]

3 Comments Read more »