When I started writing this, I was waiting, seething, for someone at Hewlett Packard to pick up the phone to answer a query I had. As I waited, I had to grit and bear, listening to the second most annoying hold music I’ve ever heard. HSBC wins for the worst hold music hands down – [...]
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8 Big Productivity Tools for Small Businesses
Lately, I’ve been meeting tons of great owners of small businesses with fantastic ideas, boundless enthusiasm and passion for their work. What struck me...
“Look Ma, no slides!”: The Art of Speaking Without Slides
Last night, I gave a talk at Cambridge Mobile Apps Group (yeah, it’s a mouthful, I know!) about marketing your own app with no budget. When I arrived at...
Amazon EC2 4-day downtime debacle: Keeping your users in the dark is naughty
A few days ago, Amazon’s Elastic Compute Cloud (or EC2 to you and I) had a catastrophic failure. The world kept turning, but unfortunately, the...