that canadian girl

A week ago, we launched a community forum for Alfred and I couldn’t be happier to have done so. This series of post covers why we chose to start a forum, as well as some tips for setting up and running your own successful community forum. Part I: Why and when should I start my [...]

[See updates at the bottom of this post] This feels like groundhog day. British Telecom has managed to screw up yet again. Last time, they pissed me off to about a 4 on a scale of 1-10. But this time, I’m not sure the scale even stops at 10. BT has somehow managed to get [...]

I’m really miffed with Ford in Cambridge. This week, I took my fab little red Ford Ka, which is about to turn one year old (7,000 miles on the clock, running like a dream) for its first yearly service. I bought it last year, got a great deal (literally, 25% off the original showroom price) [...]

On December 11th, it was flagged up to me that our account had been debited by British Telecom for an unusually high amount. The cheeky bastards had helped themselves to £233 my money via Direct Debit, when the monthly amount I expected to be taken every month was a measly £10.49. The reason behind it [...]

A week ago, I shared my complaint letter to British Telecom with readers, and it seemed to have had an impact! Many of you seem to have had issues with either BT as well (some sound far worse off than me!) and others with Direct Debit in general. On Tuesday morning, I turned my phone [...]

[Updates at the bottom...] Today, I’m pissed off. I’m really pissed off. British Telecom, lovingly known as BT, is the largest provider of all things fixed phone line in the UK. Like a bully nicking your lunch money, BT has gone into my bank account, using our Direct Debit authorisation as an excuse to debit [...]

We’ve all had situations where we’ve needed to call the customer service number for a product or service where either something’s gone wrong, or we’re dissatisfied with what’s happening. It’s normal for that to happen considering the amount of goods and services we consume in a year. Some products are bound to be duds sometimes. [...]

I’m an Apple addict, there’s no denying it. Twenty years of using Macs and still going strong. And usually, I couldn’t be happier with what I buy and have rarely had any problems. But on Tuesday, when you looked at me, all you could see was a sad Mac face, because my white MacBook was [...]