that canadian girl

This is the third and final part in a mini series of posts on using a community forum to exchange ideas with your users. Part I: Why and when should I start my own community forum? Part II: Setting up your forum: Top tips for using Get Satisfaction Part III: Making the most of user [...]

[See updates at the bottom of this post] This feels like groundhog day. British Telecom has managed to screw up yet again. Last time, they pissed me off to about a 4 on a scale of 1-10. But this time, I’m not sure the scale even stops at 10. BT has somehow managed to get [...]