My business partner and I have been trying to launch a Social Business Model that more conscientiously addresses the issues surrounding UCD, employee compensation, customer support, honest feedback, and encouraging more public facing blogs. The information you share indicates that at least some people are beginning to realize the worth in promoting more open dialogue as a bridge to learning more about how we can all help each other make things better. It is almost too simple too believe in, but it’s true- opening up forums to share more, ultimately leads to more progress. Unfortunately, it doesn’t usually fit the corporate models where profit analysis is the bottom line- not customer support via open, honest channels of communication.

Hopefully, all this might change someday if enough of us really care enough to promote the unpopular notions peace and dignity.

Thanks,
Dave