Comments on: BT Complaint Letter: A few words of advice http://www.thatcanadiangirl.co.uk/blog/2007/12/27/bt-complaint-letter-a-few-words-of-advice/ social media marketing with more moojoo Thu, 02 Jul 2009 18:46:15 +0100 http://wordpress.org/?v=2.8 hourly 1 By: rachel Goate http://www.thatcanadiangirl.co.uk/blog/2007/12/27/bt-complaint-letter-a-few-words-of-advice/#comment-1735 rachel Goate Wed, 12 Mar 2008 17:28:14 +0000 http://www.thatcanadiangirl.co.uk/blog/2007/12/27/bt-complaint-letter-a-few-words-of-advice/#comment-1735 BT are quite simply a bunch of lying, thieving, dirty rotten fuckwits who deserve to be dragged out into the streets and stoned in front of every hard working decent british person they rip off every second of every day. They are a law unto themselves it's time we took a stand and lynched every fucking last one of the scuzzy little wankers that call themselves British Telecom customer service how can I help you? Fuck off and die thats how. tossers. BT are quite simply a bunch of lying, thieving, dirty rotten fuckwits who deserve to be dragged out into the streets and stoned in front of every hard working decent british person they rip off every second of every day. They are a law unto themselves it’s time we took a stand and lynched every fucking last one of the scuzzy little wankers that call themselves British Telecom customer service how can I help you? Fuck off and die thats how. tossers.

]]> By: Taptology - Taptu Mobile Search Engine » Blog Archive » Carnival of the Mobilists #112: With our sights set firmly on the future http://www.thatcanadiangirl.co.uk/blog/2007/12/27/bt-complaint-letter-a-few-words-of-advice/#comment-1730 Taptology - Taptu Mobile Search Engine » Blog Archive » Carnival of the Mobilists #112: With our sights set firmly on the future Mon, 25 Feb 2008 13:41:14 +0000 http://www.thatcanadiangirl.co.uk/blog/2007/12/27/bt-complaint-letter-a-few-words-of-advice/#comment-1730 [...] veiled scam preying on unsuspecting customers who don’t check their bills closely enough. British Telecom once pulled a similar trick on me, but this one hits the bottom of the barrel in terms of disgusting business models. If anyone can [...] [...] veiled scam preying on unsuspecting customers who don’t check their bills closely enough. British Telecom once pulled a similar trick on me, but this one hits the bottom of the barrel in terms of disgusting business models. If anyone can [...]

]]> By: Darren Cronian http://www.thatcanadiangirl.co.uk/blog/2007/12/27/bt-complaint-letter-a-few-words-of-advice/#comment-1733 Darren Cronian Thu, 27 Dec 2007 20:32:19 +0000 http://www.thatcanadiangirl.co.uk/blog/2007/12/27/bt-complaint-letter-a-few-words-of-advice/#comment-1733 Vero, couldn't you use Skype and record the conversation? Vero, couldn’t you use Skype and record the conversation?

]]> By: Debbie http://www.thatcanadiangirl.co.uk/blog/2007/12/27/bt-complaint-letter-a-few-words-of-advice/#comment-1732 Debbie Thu, 27 Dec 2007 19:28:45 +0000 http://www.thatcanadiangirl.co.uk/blog/2007/12/27/bt-complaint-letter-a-few-words-of-advice/#comment-1732 BT and certain other companies seem to think that they can do what they like"..."http://www.crazybrits.co.uk/2007/12/27/bt-blues/ BT and certain other companies seem to think that they can do what they like”…”http://www.crazybrits.co.uk/2007/12/27/bt-blues/

]]> By: Crazy Brits » BT Blues http://www.thatcanadiangirl.co.uk/blog/2007/12/27/bt-complaint-letter-a-few-words-of-advice/#comment-1731 Crazy Brits » BT Blues Thu, 27 Dec 2007 19:25:47 +0000 http://www.thatcanadiangirl.co.uk/blog/2007/12/27/bt-complaint-letter-a-few-words-of-advice/#comment-1731 [...] and some other companies seem to think that they can do what they like. This happened to me too so I cancelled my direct debit and paid the bill when it came. One day i went to use the phone and [...] [...] and some other companies seem to think that they can do what they like. This happened to me too so I cancelled my direct debit and paid the bill when it came. One day i went to use the phone and [...]

]]> By: Terence Eden http://www.thatcanadiangirl.co.uk/blog/2007/12/27/bt-complaint-letter-a-few-words-of-advice/#comment-1734 Terence Eden Thu, 27 Dec 2007 14:37:15 +0000 http://www.thatcanadiangirl.co.uk/blog/2007/12/27/bt-complaint-letter-a-few-words-of-advice/#comment-1734 Despite what some people will tell you, it's perfectly legal to record your conversations. You don't even have to inform the other party that you're doing it. http://www.ofcom.org.uk/static/archive/oftel/consumer/advice/faqs/prvfaq3.htm It is, however, a good way to get honest and calm information from a call centre. Simply starting the conversation with "Hello, just to let you know this call is being recorded" is often enough to get people telling you the truth. There are loads of products on the market for landlines and mobiles. If you've got an old tape recorder handy, pick up one of these from Maplin http://www.maplin.co.uk/Module.aspx?ModuleNo=30352 Despite what some people will tell you, it’s perfectly legal to record your conversations. You don’t even have to inform the other party that you’re doing it.
http://www.ofcom.org.uk/static/archive/oftel/consumer/advice/faqs/prvfaq3.htm

It is, however, a good way to get honest and calm information from a call centre. Simply starting the conversation with “Hello, just to let you know this call is being recorded” is often enough to get people telling you the truth.

There are loads of products on the market for landlines and mobiles. If you’ve got an old tape recorder handy, pick up one of these from Maplin
http://www.maplin.co.uk/Module.aspx?ModuleNo=30352

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