Comments on: Complaint letter: BT stole my Christmas shopping money

By: Jan S

Jan S — Fri, 05 Mar 2010 11:09:53 +0000

Anyone had trouble getting a BT Synergy phone receiving texts. Sends texts OK, getting fed up with being passed around the world (well India) with BTs so called customer service, what a joke.

By: cameron jordan

cameron jordan — Fri, 07 Aug 2009 14:51:45 +0000

Go get them if they dont give it threaten to start a court case i have to use bt as it’s the only connection i can get in my area

By: Mark T

Mark T — Sat, 27 Jun 2009 16:15:54 +0000

Fortunately in my case I have been able to cancel my direct debit arrangement with BT before they took over £200 from me. The connection box outside my home was corroded after several years of use and needed replacing to make the line good. A fault was registered and an Engineer replaced the box without any reference to a charge. The next I knew was a bill for the work. Disputing the bill with “Lucy” in Customer Service didn’t help. She was adamant that the fault was on my side of the line even though I had previously tried plugging a new phone into the connection box without success. Lucy also explained that there is no appeals process which I find incredible. My next step is Sir Rake who I hope will not only intervene but sort out his Customer Service team and focus them on providing Customer Service and not a dictatorship regime. From a guy who takes no crap from businesses no matter how big they are. Good luck to all of you who have suffered poor service from this organisation. One day it will rise to bite them up the ass.

By: Carol

Carol — Sun, 19 Apr 2009 12:07:06 +0000

Have just spent three days trying to gat my 91 year old neighbour’s phone fixed – she is housebound and has an alarm which won’t work if there’s a problem with the line. BT swore blind the line was fine, we tested it with our phone and it wouldn’t work. We were told to get that the neighbour had to test it properly by unscrewing the fitting from the wall and plugging her phone in there, if she didn’t and an engineer had to come out it would cost over £200. Fortunately we were on hand to do this for her. Turned out it was a BT fault – I was told it would be sorted out after the weekend. I pointed out this was a vulnerable person and the fact that she couldn’t make or receive calls was upsetting but that the real problem was that she couldn’t use her alarm system so BT were effectively leaving her at risk of falling and being trapped for three days without being able to summons help. I made 5 phone calls to BT and each time was told someone from the repair team would call me back – within half an hour, an hour, etc. Needless to say they didn’t. I eventually got through to a very rude person on the repairs team who showed no interest in dealing with the problem until I asked for the contact details of the head of BT so I could copy him in to a letter to the local press about BT’s response. He shouted for a while, then said he would try to get something sorted out and call me at 9am the next morning. Of course he didn’t bother – eventually after me calling twice I had a call back from ‘the idiot’ at 12.15 to ask if my elderly housebound neighbour would be in all day so they could send an engineer. Perhaps I was sarcastic when I said ‘no, she’s going ski-diving’, possibly I was silly to assume that the calls centre staff would understand the implications of being ‘housebound’ but in no way did it merit the member of staff shouting at me and hanging up when I asked if the phone call was recorded… I phoned again and asked to speak to the supervisor, I was eventually put through to someone who said he was the supervisor and that he was sure this wonderful member of the team, someone he knew personally, would never hang up unless I’d given him good reason. He also said that it was fine to call back 3 hours after an arranged time – okay it was a bit late but he’d fulfilled his promise and he didn’t have to give a reason. Something didn’t sound right and I asked for his name and for him to confirm his job – turned out he was a just a member of the same team pretending to be in charge.
Imagine how wonderful it was to turn on my computer this morning and find details of how to contact the chairman’s office. Thankyou.

By: Stevie

Stevie — Fri, 06 Feb 2009 12:54:39 +0000

I am not shocked at all to hear your story. BT were supposed to take £45 phone and £25 Broadband. That was our agreement with BT. I receive a letter from my bank telling me that bt have taken £69 for the pone and £25 for the Braodband. I have not given permission for BT to take £69. Not only had I not given them permission to do this but they tell me that they sent me a letter telling me of the change. Turns out they sent the letter to our old address. Apparently we gave them that address as a billing address. (Yeah right) They also send the confirmation letter for our house phone and broadband to our old address. So we have rang up BT and have been on the phone every day for the past two weeks. We have been passed from pillar to post. We have been hung up on numerous times. Now we have just found out that the broadband hasnt been paid because BT took all of the money in the bank. I had to open a seperate bank accound just for BT as they like to mess up. My partner is still on the phone tring to get some sense out of someone. We have had to repeat our problem to numerous people as they pass us on. I am far from racist but I would judt love to speak to someone English. I phoned BT on another occasion and was told by an Indian man that I could pay my bill at a POST BOX and they are on every corner!!!!! When you get worked up they just hang up on you! I am looking for a number to a head office or anyone who is higher than the so called managers they put you on to.

By: nick harper

nick harper — Sat, 29 Nov 2008 11:57:48 +0000

has anybody had problems with BT conerning tha maintainance of thhe telephone cable from a pole to their dwelling?Please E-mail me with details as I’m in a dispute with BT and need supporting evidence. Thanks,Nick.

By: LV

LV — Fri, 14 Nov 2008 02:28:02 +0000

I absolutely know what you are going through. I am still trying to resolve an issue relating to my late Grandmothers account which has been going on for 6 months.
I too am taking this to the top as I am so over dealing with an inept customer service that doesn’t seem to know their ass from their elbow. I applaud all of you who are continuing to fight BT as thousands wouldn’t. Go the power of the people against companies such as this who make a pretty penny at peoples expense.

By: subrata saha

subrata saha — Sat, 27 Sep 2008 10:25:37 +0000

How to contact BT manager or somebody higher up?

By: subrata saha

subrata saha — Sat, 27 Sep 2008 10:24:26 +0000

How can I join your website ? extremely disappointed with BT.Hence bumped into your site.Trying to find a way to cope with extra charges wit BT

By: kk

kk — Tue, 10 Jun 2008 15:52:45 +0000

Hey. Part:2.. BT, Customer could’nt care less….So would you believe it someone answered the phone after i let it ring for a while and instantly i knew the voice but she clearly did not know who i was at first she let out a few bits before clicking it must be me but not before snarling down the phone “who keeps an unused no for 17 years”(14)actually.Well you better call BT they gave me the no cos ive had it for two years and 8 months. Well thats strange becaise i have been calling the number and it has been disengaged until today.I called BT and spoke to Steve (option 4 existing orders)his comments followed the usual denial, bluff and double bluff ex public institution gone all corporate we are so big we do what we want stuff and you are not even an existing customer whats your account no and address. I told him what he asked, silence ensued then it was a classic we do not archive no’s! well you did in 1994 i have the account for archiving here!.. wll i don’t know about that long ago i have only been here 2 years 8 months?!!! i could have fallen over i was speaking to N—–a’s man. I no longer believe in coincidence’s 2 years 8 months in the space of 10 minutes from 2 entirely unconnected sources.
Now i really need to know who would even know that this nomber existed and what business it used to represent along with my identity business cards etc people i have not called for years would recognize this no and think it was me i suppose. Sorry got to go again or its a £150 pound ticket, How do the know when your ticket time is up?