Comments on: Complaint letter: BT stole my Christmas shopping money

By: sally x

sally x — Sat, 30 Apr 2011 01:01:57 +0000

Like everyone else I’m having similar problems. Is it possible to have a phone and broadband connection without BT?

By: timbo

timbo — Mon, 28 Feb 2011 13:43:46 +0000

well surprise surprise, i signed up for BT and they screwed up the 1st order, the 2nd order meant i lost my number, the engineer didnt turn up to install a NEW line as ordered, but switched on and old line in the wrong part of the house. BT’s so-called complaints team couldn’t sort diddly as usual, am despite being told that my deposit would be back IN my account by the 25th of feb, apparently my account as just been closed, so i will be getting a CHEQUE at some point in the forseable future.

i think sir Rake will be getting a very nicely worded letter!

BTW, PlusNET who advertise loads on the radio are BT and have been since 2007!!

avoid like the plague!!!!

By: that canadian girl » British Telecom: The Enemy of a Successful Business

that canadian girl » British Telecom: The Enemy of a Successful Business — Fri, 26 Mar 2010 22:14:42 +0000

[...] day. British Telecom has managed to screw up yet again. Last time, they pissed me off to about a 4 on a scale of 1-10. But this time, I’m not sure the scale even stops at [...]

By: Jan S

Jan S — Fri, 05 Mar 2010 11:09:53 +0000

Anyone had trouble getting a BT Synergy phone receiving texts. Sends texts OK, getting fed up with being passed around the world (well India) with BTs so called customer service, what a joke.

By: cameron jordan

cameron jordan — Fri, 07 Aug 2009 14:51:45 +0000

Go get them if they dont give it threaten to start a court case i have to use bt as it’s the only connection i can get in my area

By: Mark T

Mark T — Sat, 27 Jun 2009 16:15:54 +0000

Fortunately in my case I have been able to cancel my direct debit arrangement with BT before they took over £200 from me. The connection box outside my home was corroded after several years of use and needed replacing to make the line good. A fault was registered and an Engineer replaced the box without any reference to a charge. The next I knew was a bill for the work. Disputing the bill with “Lucy” in Customer Service didn’t help. She was adamant that the fault was on my side of the line even though I had previously tried plugging a new phone into the connection box without success. Lucy also explained that there is no appeals process which I find incredible. My next step is Sir Rake who I hope will not only intervene but sort out his Customer Service team and focus them on providing Customer Service and not a dictatorship regime. From a guy who takes no crap from businesses no matter how big they are. Good luck to all of you who have suffered poor service from this organisation. One day it will rise to bite them up the ass.

By: Carol

Carol — Sun, 19 Apr 2009 12:07:06 +0000

Have just spent three days trying to gat my 91 year old neighbour’s phone fixed – she is housebound and has an alarm which won’t work if there’s a problem with the line. BT swore blind the line was fine, we tested it with our phone and it wouldn’t work. We were told to get that the neighbour had to test it properly by unscrewing the fitting from the wall and plugging her phone in there, if she didn’t and an engineer had to come out it would cost over £200. Fortunately we were on hand to do this for her. Turned out it was a BT fault – I was told it would be sorted out after the weekend. I pointed out this was a vulnerable person and the fact that she couldn’t make or receive calls was upsetting but that the real problem was that she couldn’t use her alarm system so BT were effectively leaving her at risk of falling and being trapped for three days without being able to summons help. I made 5 phone calls to BT and each time was told someone from the repair team would call me back – within half an hour, an hour, etc. Needless to say they didn’t. I eventually got through to a very rude person on the repairs team who showed no interest in dealing with the problem until I asked for the contact details of the head of BT so I could copy him in to a letter to the local press about BT’s response. He shouted for a while, then said he would try to get something sorted out and call me at 9am the next morning. Of course he didn’t bother – eventually after me calling twice I had a call back from ‘the idiot’ at 12.15 to ask if my elderly housebound neighbour would be in all day so they could send an engineer. Perhaps I was sarcastic when I said ‘no, she’s going ski-diving’, possibly I was silly to assume that the calls centre staff would understand the implications of being ‘housebound’ but in no way did it merit the member of staff shouting at me and hanging up when I asked if the phone call was recorded… I phoned again and asked to speak to the supervisor, I was eventually put through to someone who said he was the supervisor and that he was sure this wonderful member of the team, someone he knew personally, would never hang up unless I’d given him good reason. He also said that it was fine to call back 3 hours after an arranged time – okay it was a bit late but he’d fulfilled his promise and he didn’t have to give a reason. Something didn’t sound right and I asked for his name and for him to confirm his job – turned out he was a just a member of the same team pretending to be in charge.
Imagine how wonderful it was to turn on my computer this morning and find details of how to contact the chairman’s office. Thankyou.

By: Stevie

Stevie — Fri, 06 Feb 2009 12:54:39 +0000

I am not shocked at all to hear your story. BT were supposed to take £45 phone and £25 Broadband. That was our agreement with BT. I receive a letter from my bank telling me that bt have taken £69 for the pone and £25 for the Braodband. I have not given permission for BT to take £69. Not only had I not given them permission to do this but they tell me that they sent me a letter telling me of the change. Turns out they sent the letter to our old address. Apparently we gave them that address as a billing address. (Yeah right) They also send the confirmation letter for our house phone and broadband to our old address. So we have rang up BT and have been on the phone every day for the past two weeks. We have been passed from pillar to post. We have been hung up on numerous times. Now we have just found out that the broadband hasnt been paid because BT took all of the money in the bank. I had to open a seperate bank accound just for BT as they like to mess up. My partner is still on the phone tring to get some sense out of someone. We have had to repeat our problem to numerous people as they pass us on. I am far from racist but I would judt love to speak to someone English. I phoned BT on another occasion and was told by an Indian man that I could pay my bill at a POST BOX and they are on every corner!!!!! When you get worked up they just hang up on you! I am looking for a number to a head office or anyone who is higher than the so called managers they put you on to.

By: nick harper

nick harper — Sat, 29 Nov 2008 11:57:48 +0000

has anybody had problems with BT conerning tha maintainance of thhe telephone cable from a pole to their dwelling?Please E-mail me with details as I’m in a dispute with BT and need supporting evidence. Thanks,Nick.

By: LV

LV — Fri, 14 Nov 2008 02:28:02 +0000

I absolutely know what you are going through. I am still trying to resolve an issue relating to my late Grandmothers account which has been going on for 6 months.
I too am taking this to the top as I am so over dealing with an inept customer service that doesn’t seem to know their ass from their elbow. I applaud all of you who are continuing to fight BT as thousands wouldn’t. Go the power of the people against companies such as this who make a pretty penny at peoples expense.