Comments on: Complaint letter: BT stole my Christmas shopping money http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/ Somewhat cooler than your dad in a shellsuit. Sat, 17 May 2008 00:44:43 +0000 http://wordpress.org/?v=2.5 By: Susanne http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-78319 Susanne Wed, 14 May 2008 13:54:09 +0000 http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-78319 I too am very upset by British Telecom.Apart from the fact that their are numbers on my bill that I have definatly not phoned.When my father recently died on 14th March 08 they put his final closing of account bill of £5.57p to debt collectors? My fathers bills were all paid via direct.My daughter telephoned imediatly after my father had died and instructed for the amount to be debited from her account.Today 14th May we received notice from a debt collectors that my fathers bill of £5.57p was still unpaid.?We feel very upset.Have allways paid our bills on time.Never owed anyone a penny in our lives yet my father 2 months after his death is registered as a bad debtor.Would like to know if anyone else has experienced the dreadful customer service and disrespect that my family have been subjected to.? I too am very upset by British Telecom.Apart from the fact that their are numbers on my bill that I have definatly not phoned.When my father recently died on 14th March 08 they put his final closing of account bill of £5.57p to debt collectors? My fathers bills were all paid via direct.My daughter telephoned imediatly after my father had died and instructed for the amount to be debited from her account.Today 14th May we received notice from a debt collectors that my fathers bill of £5.57p was still unpaid.?We feel very upset.Have allways paid our bills on time.Never owed anyone a penny in our lives yet my father 2 months after his death is registered as a bad debtor.Would like to know if anyone else has experienced the dreadful customer service and disrespect that my family have been subjected to.?

]]> By: Colin http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-77308 Colin Fri, 11 Jan 2008 14:13:07 +0000 http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-77308 BT didn't bill me for 6 months for my bb after i moved, dispite endless phone's advising the fact of this. They even changed my dd payment so that it no longer included the bb even though they were providing the service at the new property. Every call i made over this 6 month period i was assured it would be started on the next quarter. Thanks to there stupidity im now paying off an old debt on top of the normal costs which are bloody excessive at best. I refused point blank to pay the whole 6 months in a lump sum to them now they have corrected there billing issue. I had to call a further two times to set up a reasonable amount on the dd as they were being so unreasonible and wanting the amount repayed at that point or a stupid dd payment every month. British Telecom = Bunch of Tossers BT didn’t bill me for 6 months for my bb after i moved, dispite endless phone’s advising the fact of this. They even changed my dd payment so that it no longer included the bb even though they were providing the service at the new property. Every call i made over this 6 month period i was assured it would be started on the next quarter. Thanks to there stupidity im now paying off an old debt on top of the normal costs which are bloody excessive at best.

I refused point blank to pay the whole 6 months in a lump sum to them now they have corrected there billing issue. I had to call a further two times to set up a reasonable amount on the dd as they were being so unreasonible and wanting the amount repayed at that point or a stupid dd payment every month.

British Telecom = Bunch of Tossers

]]> By: Joel http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-77300 Joel Thu, 10 Jan 2008 09:17:52 +0000 http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-77300 Hello. I’m a fellow victim of the bottomless pit that is known as “customer service” from BT. I moved, told BT, they took THREE MONTHS to install a line at my new address. I’m now waiting to see then provide a MAC code so I can enjoy Broadband. These guys have to idea how to run a business. Their call centre staff are very poorly trained, and are resorting to hanging up when I call them. This has happened a total of 8 times ( and counting ) They actually took it upon themselves to cancel my original order for a line, then tried to deny I ever placed an order. Then when I HAD to place a new order they didn’t turn up at the address to complete the work. Eventually three van loads of “engineers” arrived to install a line. A line that their fault reporting dept informed me was “ totally fine, we’ve buzzed it through from the main exchange to the capacitors in the house” . Really? I thought, so why is a man connecting a line from the main telephone pole in the street to the house now? Or maybe because there is NO LINE connected to my house. Then of course they try to charge me for their “ home moving service.” Yeah right. £168 for them to mess me about for three months. I’m not paying have no intention of paying and am seeking compensation for time off work, waiting for them to show at my house, phone calls made from my mobile to them and of course I want them to love me up and pay me compensation for the total cock up they call “service “ . It pains me to think companies can think they can get away with this stuff. They have picked on the wrong guy here I assure you. Fight the good fight and I’m doing that too! Hello.
I’m a fellow victim of the bottomless pit that is known as “customer service” from BT. I moved, told BT, they took THREE MONTHS to install a line at my new address. I’m now waiting to see then provide a MAC code so I can enjoy Broadband.

These guys have to idea how to run a business. Their call centre staff are very poorly trained, and are resorting to hanging up when I call them. This has happened a total of 8 times ( and counting ) They actually took it upon themselves to cancel my original order for a line, then tried to deny I ever placed an order. Then when I HAD to place a new order they didn’t turn up at the address to complete the work. Eventually three van loads of “engineers” arrived to install a line. A line that their fault reporting dept informed me was “ totally fine, we’ve buzzed it through from the main exchange to the capacitors in the house” . Really? I thought, so why is a man connecting a line from the main telephone pole in the street to the house now? Or maybe because there is NO LINE connected to my house.

Then of course they try to charge me for their “ home moving service.” Yeah right.
£168 for them to mess me about for three months. I’m not paying have no intention of paying and am seeking compensation for time off work, waiting for them to show at my house, phone calls made from my mobile to them and of course I want them to love me up and pay me compensation for the total cock up they call “service “ .

It pains me to think companies can think they can get away with this stuff. They have picked on the wrong guy here I assure you.
Fight the good fight and I’m doing that too!

]]> By: Kev http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-77276 Kev Sun, 06 Jan 2008 14:31:15 +0000 http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-77276 Sounds like my recent nightmare. I spent 4 weeks on the phone to bt because they cut my line of for no apparent reason. You can post your complaint along with mine at: www.complainaboutbt.com Sounds like my recent nightmare. I spent 4 weeks on the phone to bt because they cut my line of for no apparent reason. You can post your complaint along with mine at:

http://www.complainaboutbt.com

]]> By: that canadian girl » Blog Archive » BT Complaint Letter: A few words of advice http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-77200 that canadian girl » Blog Archive » BT Complaint Letter: A few words of advice Thu, 27 Dec 2007 03:40:41 +0000 http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-77200 [...] December 11th, it was flagged up to me that our account had been debited by British Telecom for an unusually high amount. The cheeky bastards had helped themselves to £233 my money via Direct Debit, when the monthly [...] […] December 11th, it was flagged up to me that our account had been debited by British Telecom for an unusually high amount. The cheeky bastards had helped themselves to £233 my money via Direct Debit, when the monthly […]

]]> By: that canadian girl » Blog Archive » Complaint Letter follow-up: British Telecom (sort of) sees sense http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-77167 that canadian girl » Blog Archive » Complaint Letter follow-up: British Telecom (sort of) sees sense Thu, 20 Dec 2007 21:29:22 +0000 http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-77167 [...] week ago, I shared my complaint letter to British Telecom with readers, and it seemed to have had an impact! Many of you seem to have had issues with either [...] […] week ago, I shared my complaint letter to British Telecom with readers, and it seemed to have had an impact! Many of you seem to have had issues with either […]

]]> By: Celia http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-77143 Celia Tue, 18 Dec 2007 10:24:20 +0000 http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-77143 Kill!! Go kill!! Grr. You are welcome to set me on them, I am sure I can brew up my PMT reserves ;-) Kill!! Go kill!!
Grr. You are welcome to set me on them, I am sure I can brew up my PMT reserves ;-)

]]> By: Vegancat http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-77137 Vegancat Mon, 17 Dec 2007 21:45:10 +0000 http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-77137 BT also charged us for an engineer's visit to fix a fault on their end. Fortunately, I don't trust them enough to allow direct debit so simply refused to pay the bill until they saw sense and took the charges off - nearly £150. Rediculous. A lot of people won't bother disputing it which is why BT get away with this - go get 'em! They're no better than Bell Canada, really ;) BT also charged us for an engineer’s visit to fix a fault on their end. Fortunately, I don’t trust them enough to allow direct debit so simply refused to pay the bill until they saw sense and took the charges off - nearly £150. Rediculous. A lot of people won’t bother disputing it which is why BT get away with this - go get ‘em! They’re no better than Bell Canada, really ;)

]]> By: Terence Eden http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-77094 Terence Eden Mon, 17 Dec 2007 10:33:35 +0000 http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-77094 Pop into your bank and explain the situation. They should be able to issue a refund if you can prove the problem. I had a similar issue with Three when they originally started. I asked to see my bank manager, told them that I wanted a refund under the direct debit guarantee, refuses to leave until it was issued. Good luck! Pop into your bank and explain the situation. They should be able to issue a refund if you can prove the problem.

I had a similar issue with Three when they originally started. I asked to see my bank manager, told them that I wanted a refund under the direct debit guarantee, refuses to leave until it was issued.

Good luck!

]]> By: Vero http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-77008 Vero Sun, 16 Dec 2007 01:30:31 +0000 http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-77008 @Liz: That's such bollocks! Can't believe they can get away with stuff like that. That's why I make sure I know EVERYTHING there is to know before anyone comes over, so that they can't pass a quick one just because I'm supposedly a girl who won't know. We shouldn't <em>have</em> to, but they clearly will rip off anyone they can. @Oana: Definitely go straight to the top and write to the Chairman and Press office. No idea whether it'll pay off, but it's more likely than dealing with the brain dead customer service people who a. aren't interested in your problem, b. probably don't have the power required to deal w your issue anyways. @Liz: That’s such bollocks! Can’t believe they can get away with stuff like that. That’s why I make sure I know EVERYTHING there is to know before anyone comes over, so that they can’t pass a quick one just because I’m supposedly a girl who won’t know. We shouldn’t have to, but they clearly will rip off anyone they can.

@Oana: Definitely go straight to the top and write to the Chairman and Press office. No idea whether it’ll pay off, but it’s more likely than dealing with the brain dead customer service people who a. aren’t interested in your problem, b. probably don’t have the power required to deal w your issue anyways.

]]> By: Oana http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-77004 Oana Sat, 15 Dec 2007 18:19:13 +0000 http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-77004 They're so evil! We gave notice and canceled our account before we moved back to Canada in August and just got an electronic bill from them, charging us for calls made in September and October! Any time I try to resolve it, they send me instructions on how to cancel my account and pay my outstanding bill! They’re so evil! We gave notice and canceled our account before we moved back to Canada in August and just got an electronic bill from them, charging us for calls made in September and October! Any time I try to resolve it, they send me instructions on how to cancel my account and pay my outstanding bill!

]]> By: Liz http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-76988 Liz Fri, 14 Dec 2007 10:18:28 +0000 http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-76988 You go girl!!! BT are beyond evil, it took my Mum 3 months to get a phone line installed as engineers didn't show up not once or twice but *six* times!!! When one did show, Mum had left a friend at the house to see the guy in and he installed the phone line main point into the airing cupboard, as it was the most 'direct' entry point!! She now has her wireless router on top of the towels! When she phoned their complaints line no one answered....so you go get 'em! You go girl!!! BT are beyond evil, it took my Mum 3 months to get a phone line installed as engineers didn’t show up not once or twice but *six* times!!! When one did show, Mum had left a friend at the house to see the guy in and he installed the phone line main point into the airing cupboard, as it was the most ‘direct’ entry point!! She now has her wireless router on top of the towels!

When she phoned their complaints line no one answered….so you go get ‘em!

]]> By: Matt http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-76978 Matt Thu, 13 Dec 2007 15:48:09 +0000 http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-76978 Go get em! Go get em!

]]> By: Russ http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-76977 Russ Thu, 13 Dec 2007 15:16:28 +0000 http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-76977 Go for it! Go for it!

]]> By: ‘That canadian girl’ appeals to Ofcom against BT Grinch http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-76973 ‘That canadian girl’ appeals to Ofcom against BT Grinch Thu, 13 Dec 2007 10:39:21 +0000 http://www.thatcanadiangirl.co.uk/blog/2007/12/13/complaint-letter-bt-stole-my-christmas-shopping-money/#comment-76973 [...] here. The best [...] […] here. The best […]

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