Comments on: Been ripped off by Red Letter Days?

By: Dave

Dave — Fri, 25 Nov 2011 23:11:07 +0000

Same sort of story again, got given a voucher in May for my birthday, didn’t realise there was such a short expiry date (October!). Their terms and conditions say you have at least 10 months from date of purchase, apparently not. Have sent them an email, not hopeful based on these previous experiences.

By: M.A

M.A — Tue, 22 Nov 2011 19:51:53 +0000

Just was given a RLD by my friends at work.
However I did not want to go to any event but thought I get something for my mother.
I found that all the products were 3 times more expensive then what is available from regular retailers.
Proof -simply copy name and google it!
this website is simply designed with maximum funding towards marketing and not geared at end user satifaction. its a real Dragons Den gem! Stay Away!

By: les

les — Tue, 22 Feb 2011 15:06:19 +0000

RLD, offered hotel and theater…hotel was other side of London…we had to pay that part ourselves in order to be local..tried to book same for this year and yes you guessed it ticket expired and no refund offered or voucher …basically tough luck…never using them again.. customer service stinks…

By: Tony

Tony — Tue, 02 Feb 2010 15:43:33 +0000

And they’ve just swindled another one! I got ust the same response from customer service (Hah!) “Sorry, there’s nothing they can do about it”. This is outrageous. She did says that they’ve changed their policy to have a ten month expiry. Even so, any other purchase from any other company would be guaranteed of merchanable quality for a year.

It was a gift when I left work and I’m now going back to the original purchaser of the gift to ask them to reclaim the payment on their credit card because the service was not provided.

Jules the lawyer, how did you get on?

By: Jules

Jules — Fri, 14 Aug 2009 13:31:32 +0000

Unfortunately the forum at the top of this site no longer seems to be going.

I’ve had the same problem with 2 expired vouchers, not even the smallest of concessions made by RLD. However, as a lawyer, I’m 95% certain that any county court would find the terms set out regarding expiry to constitute an unfair contract.

By: Andrew

Andrew — Mon, 27 Jul 2009 13:12:59 +0000

I have had the same experience as above 2 weeks expired and nothing to show for it.

I will also be taking it as far as possible.

Interesting reading below;

http://www.timesonline.co.uk/tol/money/consumer_affairs/article6726263.ece

By: Andy Edwards

Andy Edwards — Sat, 25 Jul 2009 09:58:37 +0000

Hi Andy Oliver, I have a similar problem to yourself voucher expired 20 days ago. Have you managed to get anywhere with them? I have also sent them a letter but I guess it will get filed in the bin along with yours.

By: Andy Oliver

Andy Oliver — Mon, 15 Jun 2009 10:01:47 +0000

I`ve been had by the short expiry thing too. Bought a gift for my father-in-law to say thanks for helping me fitting our bathroom. He was slow to book, and found out it had expired. Expired!!!!! Since when do you pay a company for something and 7 months later if you haven`t redeemed anything they keep every single penny. All we have to show for it is a nice red box, that probably cost pence to make, to show for it.

Their policy should be something like this;
You book the experience which has an expiry date, if you miss this date, they send you a voucher for the value of the money paid. They could take a small admin fee of the original price paid, to make it fair to them I suppose.

I am about to write a letter of complaint to RLD, for all the good it will do! I am determined to take this all the way though, Watchdog, consumer direct, office of fair trading, etc etc etc. They probably make a huge amount this way for providing no product. I reckon they`d probably go out of business if the OFT told them they couldn`t do it, thats how much of a ripoff it all is. They litterally survive on the cash that people are unknowingly donating to them!

By: Zoe

Zoe — Mon, 08 Jun 2009 16:24:09 +0000

Have just had a similiar experience with Red Letter Days. Their product information is extremely confusing & who ever heard of a seven-month expiry date? Total rip off. Am thinking of approaching the papers with this company.

By: Ritchie Vickery

Ritchie Vickery — Mon, 02 Jul 2007 16:07:37 +0000

Well, I’ve tried ringing the number listed on their website for the past few days, but the phone just gets cut-off after selecting between option 1, 2 or 3 (it doesn’t matter which you choose).

I want to redeem my gift, but the dates listed only go up to the end of August (and I’m looking for first week in Sept).

Not at all impressed…..